Skip to main content

Privacy Policy

Last updated: October 2026

1. Who We Are

This privacy policy applies to Grace Hall Leicester, a venue hire business located at 2-6 Rupert Street, Leicester, LE1 5XH, United Kingdom.

For privacy-related queries, please contact us by telephone on +44 330 133 3046 or via our social media channels.

2. What Information We Collect

When you submit an enquiry through our website, we collect:

  • Your full name
  • Your email address
  • Your telephone number (if provided)
  • Details of your event or enquiry
  • Your organisation name (if provided)

We only collect information that is necessary to respond to your enquiry.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your venue hire enquiry
  • Discuss your event requirements
  • Confirm bookings and send relevant communications

We do not use your personal data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the basis of your consent (provided when you submit an enquiry form) and in order to take steps at your request prior to entering into a contract.

5. Data Retention

We retain your enquiry information for as long as is necessary to manage your booking and for a reasonable period thereafter. We do not retain personal data for longer than necessary.

6. Sharing Your Information

We do not sell, rent or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating our business, subject to appropriate data protection agreements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details at the top of this policy.

8. Cookies and Analytics

This website may use cookies and analytics tools. We will update this policy with full cookie information before activating any non-essential tracking or analytics services.

Non-essential cookies and tracking will not be activated without appropriate consent in accordance with UK PECR and UK GDPR requirements.

9. Complaints

If you have a concern about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.